What information do we collect?
We may collect the following types of personal information from you when you visit our website or use our services:
- Contact information, such as your name, email address, phone number, and postal address.
- Health information, such as your medical history, symptoms, diagnosis, treatment, and progress.
- Payment information, such as your credit card details, billing address, and transaction history.
- Technical information, such as your IP address, browser type, device type, operating system, and cookies.
- Usage information, such as your browsing activity, preferences, feedback, and survey responses.
How do we use your information?
We may use your personal information for the following purposes:
- To provide you with our physiotherapy services, such as booking appointments, delivering treatments, and sending reminders.
- To communicate with you about our services, such as sending newsletters, offers, updates, and notifications.
- To process your payments and issue invoices and receipts.
- To improve our website and services, such as analyzing usage data, conducting research, and testing new features.
- To comply with our legal obligations, such as maintaining records, reporting to authorities, and resolving disputes.
- To protect our rights and interests, such as enforcing our terms and conditions, preventing fraud, and defending against claims.
How do we share your information?
We may share your personal information with the following parties:
- Our physiotherapists and staff, who need access to your information to provide you with our services.
- Our service providers, who help us with our website hosting, data storage, payment processing, email delivery, and other functions.
- Our professional advisors, who assist us with our legal, accounting, and auditing matters.
- Our business partners, who offer products or services that may be of interest to you, with your consent.
- Our regulators and law enforcement agencies, who require us to disclose your information for legal or security reasons.
We do not sell, rent, or trade your personal information with any third parties for their own marketing purposes.
How do we protect your information?
We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. We use appropriate technical and organizational measures, such as encryption, firewalls, passwords, and access controls, to safeguard your information. We also train our staff and contractors to follow our privacy policies and procedures.
However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information. If you have any questions or concerns about the security of your information, please contact us.
How long do we keep your information?
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, or as required by law. We may keep some of your information for longer periods for archival, statistical, or historical purposes. When we no longer need your information, we will delete it or anonymize it in accordance with our data retention policy.
What are your rights?
You have the following rights regarding your personal information, subject to applicable laws and exceptions:
- The right to access your information and request a copy of it.
- The right to correct your information if it is inaccurate or incomplete.
- The right to delete your information or request us to stop using it.
- The right to restrict or object to the processing of your information for certain purposes.
- The right to withdraw your consent to the processing of your information, where applicable.
- The right to receive your information in a portable format or transfer it to another party, where possible.
- The right to complain to a data protection authority if you are unhappy with how we handle your information.
To exercise any of your rights, please contact us using the details below. We may ask you to provide proof of your identity and sufficient information to locate your information. We will respond to your request within a reasonable time and in accordance with the law.
How do you contact us?
If you have any questions, comments, or requests regarding this policy or your personal information, please contact us using the following details:
O-5 Hospital Road, C-Scheme Jaipur
Email: [email protected]